Policies and procedures

Procedure for multi-offer negotiations

When documenting an offer in a multi-offer situation, all purchasers are asked to sign a Multi-Offer Acknowledgement. This ensures they are aware that the vendor has the right to negotiate with one purchaser to the exclusion of all others and that the vendor may not provide them with the opportunity to improve their offer prior to the vendor’s acceptance.

If you find yourself in a multi-offer situation, it’s best to remember that the vendor will probably choose to accept or negotiate with the most attractive offer. So if there are any conditions that can be met before signing the agreement (eg bank approval or obtaining a building inspection), get them out of the way first. That way you’ll be able to present a cleaner offer with fewer conditions and your offer will stand a better chance of being chosen to be accepted or negotiated with.

Procedure for pre-auction offers

If a purchaser asks us to document an offer before the scheduled auction date, it will be generated on the auction agreement provided to purchasers throughout the marketing campaign. However, the pre-auction offer will include an additional clause stating that the purchaser agrees to keep their offer open until 5pm on the second working day after it has been presented to the vendor so that we can notify all other buyers who have attended viewings and open homes. If the offer is at a level that is acceptable to the vendor, the auction will be brought forward to the next available date and the documented offer will be the opening offer.

If you see a property you like and you want to document a pre-auction offer, remember that you must carry out any investigations first. So if you require a building inspection and a loan to purchase the property, you must make these arrangements well in advance of the signing the pre-auction offer.

Complaints procedure

If there is an aspect of our service that you’re not happy with or if we ever do something to cause offence, we will immediately and sincerely apologise and do anything we can to rectify the situation swiftly.

If for any reason you would like to make a formal complaint, you can call us on 09 965 3656 to arrange a meeting with us so that we can discuss it in person. Alternatively you can email the details of your complaint to us it or you can discuss it with the Real Estate Agents Authority (our Government regulatory body.) Complaints to the REAA can be made by phone (0800 367 7322) or made in writing:

The Real Estate Agents Authority
PO Box 25-371
Wellington 6146

Policy for selling a property with monolithic cladding

When selling a property with monolithic cladding, we will request our clients obtain an independent building inspection (including a moisture test) from a reputable supplier prior to the property being taken to market.

This content will then be provided to us and we will pass it over to purchasers during the sale of the property. Purchasers will also be encouraged in writing to obtain an independent building inspection of their own.

We will also ask the vendor to provide a written statement outlining any alterations or additions they have made to the property and confirming the structural integrity and weather tightness of the property.

The sale and purchase agreement or auction agreement documenting the sale of the property will include a disclaimer confirming the purchaser is relying on their own judgment and not on any representations made by the vendor. The agreement will be approved by the vendor and the vendor’s lawyer prior to being provided to purchasers.