Policies and Procedures


Procedure for a Multi-Offer Negotiation

When documenting an offer which will be presented at the same time as other offers as part of a Multi-Offer Negotiation, all the purchasers taking part will be asked to sign a Multi-Offer Acknowledgement form. This explains that the vendor has the right to negotiate with one purchaser to the exclusion of all others and that the vendor may not come back to them and provide them with an opportunity to improve their offer. So if you find yourself in a Multi-Offer Negotiation, it’s best to remember that the vendor will probably choose to accept or negotiate with the most attractive offer. If there are any conditions that can be met before signing the agreement, get them out of the way first. That way you’ll be able to present a cleaner offer with fewer conditions and your offer will stand a better chance of being chosen to be accepted or negotiated with.

Procedure for Pre-Auction Offers

If a purchaser asks us to document an offer before the scheduled auction date, it will be generated on the auction agreement provided to purchasers throughout the marketing campaign. However, the Pre-Auction Offer will include an additional clause stating that the purchaser agrees to keep their offer open until 5pm on the second working day after it has been presented to the vendor so that we can notify all other buyers who have attended viewings and open homes. If the offer is at a level that is acceptable to the vendor, the auction will be brought forward to the next available date and the documented offer will be the opening offer. If you see a property you like and you want to document a Pre-Auction Offer, remember that you must carry out any investigations first. So if you require a building inspection and a loan to purchase the property, you must make these arrangements well in advance of the signing the Pre-Auction Offer.

Policy for selling a property with monolithic cladding

When selling a property with monolithic cladding, we will ask our clients to obtain an independent building inspection (including a moisture test) from a reputable supplier who carries Professional Indemnity Insurance prior to the property being taken to market. This report must be provided to us and we will pass it over to purchasers during the sale of the property. Purchasers will also be encouraged in writing to obtain an independent building inspection of their own. We will also ask the vendor to provide a written statement outlining any alterations or additions they have made to the property and confirming the structural integrity and weather tightness of the property. The sale and purchase agreement or auction agreement documenting the sale of the property will include a disclaimer confirming the purchaser is relying on their own judgment and not on any representations made by the vendor. The agreement will be approved by the vendor and the vendor’s lawyer prior to being provided to purchasers.

Complaints procedure

If there is an aspect of our service that you’re not happy with or if we ever do something to cause offence, we will immediately and sincerely apologise and do anything we can to rectify the situation swiftly. If for any reason you would like to make a formal complaint, you can call us on 09 965 3656 to arrange a meeting with us so that we can discuss it in person. Alternatively you can email the details of your complaint to us it or you can discuss it with the Real Estate Authority. Complaints to the REA can be made by phone (0800 367 7322) or made in writing (Real Estate Authority, PO Box 25-371, Wellington 6146.)

Privacy Policy

We collect personal information from you, including your name and contact details. We collect this information in order to assist you with the sale of your property. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@thepropertymarket.co.nz.